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Customer Service Representative - Full-Time In Plano, TX

Smile Brands Inc.

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Do you love to smile and provide great customer service? Then a position as a Customer Service Representative is the position for you! Smile Brands, a Glassdoor Top 50 Best Place to Work, is seeking a high energy, professional to work in our fast growing call center.

This position is responsible for effectively handle all inbound overflow support calls for Smile Brands Inc.’s affiliated offices by providing excellence in customer service. Responsibilities include but are not limited to responding to new and existing patient inquiries, handle patient concerns and reschedule requests and completing daily administrative tasks for the Contact Center management support team.

Starting base salary is 15.50 hourly. Additionally, we offer a comprehensive benefits package for full-time positions, which includes: Paid Time Off (PTO) Medical, Dental, Vision, and Life Insurance, as well as a 401K. Smile Brands, Inc. and all relevant Affiliates are Equal Opportunity Employers.


Essential Duties and Responsibilities

  • Respond to incoming calls efficiently and effectively with the highest level of quality service
  • Handle inbound calls with the goal of increasing business through customer satisfaction, and customer retention
  • Answer general questions from patients with courtesy and patience
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  • Confirm, cancel and reschedule appointments as necessary
  • Follow up with patients on scheduled appoints
  • Field patient concerns and escalate to Contact Center Management for appropriate follow through

Skills Required:

  • Excellent customer service
  • Knowledgeable in Micro-soft Word and Excel
  • Bi-lingual (English/Spanish)
  • Professional and confidential work ethic
  • Ability to handle multiple inbound calls in a fast paced environment
  • Accuracy- Data entry
  • Ability to multitask and navigate several systems at the same time
  • Positive attitude

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