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Director of Network Engineering and Support (Remote) - Full-Time In Plano, TX

Smile Brands Inc.

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Smile Brands is one of the largest dental support organizations (DSO) in the U.S., we provide comprehensive business support services through exclusive long-term agreements with affiliate dental groups. Our organization has been recognized on Glassdoor’s Best Places to Work list three times. We are seeking a Director of Network Engineering and Support. This person will lead a team of network engineers responsible for implementing and enforcing network design/configuration standards, network security compliance, access controls, support processes, and data governance.

What you will do:
  • Manage a complex environment including, multi-cloud, on-prem data centers and 600+ sites
  • Manage and continuously explore options to performance, scalability, and reliability for all network connectivity and access services: LAN, WAN, wireless, remote access, QoS, WAN optimization, AAA, NAC, firewalls, and performance monitoring
  • Collaborate and align closely with the Global NOC manager on maintaining network design and configuration standards, policies, and procedures for supporting new technologies and solutions
  • Provide leadership and training to your team of engineers for maintaining high-quality ITSM network ticketing support
  • Manage and improve network security design standards and defense controls for global networks, data centers, and cloud
  • Establish, and manage regular compliance audits for security vulnerabilities, network performance, capacity, and policy/configuration standards
  • Capacity planning, acquisition, and managing installations, upgrades, and logistics of various networking and security platforms
  • Closely engage with key stakeholders from user communities for technical issues, and future enhancements, as well as introduce new technologies/workflows to improve business productivity
  • Design, evolve, and document deployment and support processes for new technology, platforms, and solution changes
  • Asset inventory and life cycle mgmt. for all networking component
  • Champion and drive automation mindset, framework, and create self-service catalogs for repeatable task
  • Partner closely with the network engineering and projects team to Identify and evaluate new technologies, solutions, and processes for improved scaling, efficiency, security, and performance
  • Partner with infrastructure service owners to establish and evolve services and technology road-maps
  • Partner with key vendors to influence future product requirements and enhancements to address business needs
  • Work across teams to facilitate high performance and reliability of Engineering compute infrastructure
  • Identify patterns, foresee potential recurrence, and preempt with continuous improvement solutions
  • Provide leadership, organization, motivation, and career development for the network operations team
  • Contribute to architecture, planning, implementing, and driving major initiatives related to networks, security, cloud, and data centers
  • Establish and drive shared team vision, strategies, and road-maps that align with business priorities
  • Establish and publish regular KPI's/metrics useful for measuring performance, SLA, stability, and customer satisfaction
  • Manage global network monitoring tools/systems for performance optimization, HA, logging, alerting, and reporting
  • Provide regular trending over-time data/metrics for measurable success, performance, efficiency, and scaling for cost mgmt.
  • Facilitate, communicate and drive required network upgrades, configuration changes, maintenance, and service improvement plans
  • Define, publish, and maintain technology, design, deployment, monitoring, operations, and support standards
  • Managing vendor relations, maintenance, contract negotiation, communications budget, and capacity growth planning


What We Need From You

  • Bachelor's or master's degree in a technology-related field preferred
  • 5+ years of leadership and people management experience in a large-scale network environment
  • 10+ years of relevant architecture and operations experience in various network technologies and designs: LAN, WAN, Campus, Data Center, Wi-Fi, Remote Access, Firewalls, Switches, and Network Access controls within large (200+) multi-site complex environment
  • 5+ years experience with Fortinet Technologies that include, but are not limited to: FortiGate, FortiManager, FortiAnalyzer, FortiSwitch, FortiAP, and FortiClientEMS/FortiClient and Juniper Data Center Technologies such as EX4600 and EX3400 series switches, Sky Enterprise, and Virtual-Chassis.
  • Comfortable with operating and communicating as a subject matter expert
  • Excellent verbal, written communication, and presentation skills (including the development of procedural documentation)
  • Capable and comfortable with presenting to internal and external audiences, and interacting with senior management, colleagues, and customers
  • Proven experience supporting and troubleshooting complex infrastructure and systems
  • Proven ability to work with customers to prioritize issues and communicate status

What We’ll Offer You

  • Unparalleled support to grow your career
  • Remote Opportunity
  • A culture that celebrates success and diversity
  • Benefits and perks for you, your family and even your pets!
  • Medical, Dental, Vision, and paid time off for full-time positions

Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

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