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Help Desk Support Technician - Full-Time In Eau Claire, WI

Midwest Dental

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Midwest Dental is now part of the Smile Brands family!

At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental may be the place for you. We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 17 states.

As a Help Desk Support Technician with Midwest dental, you will provide a wide array of technical assistance to your assigned region within Midwest, Mountain, Mondovi, and Merit Dental. This position provides software and network support, training, and troubleshooting to solve technology issues. The Help Desk Support Technician responds to user requests in a timely manner and determines the nature and extent of support needed and offers solutions. This is an entry level position that might be a good fit for new graduates.


Software Support

  • Provides software support to the entire Midwest, Mountain, Mondovi, and Merit Dental region, which includes technical assistance to Regional Directors, Business Office Managers, Dentists, and Support Center staff.
  • Responds to user requests on site or over the phone for service and determines the nature and extent of support needed.
  • Provides technical support in diagnosing and solving problems by remote access and responds to help desk trouble tickets according to urgency and priority levels
  • Uses the help desk ticket system to track and close all client/user calls/problems reported to IT
  • Assists office managers and other staff with legacy practice management software and digital imaging


  • Installs, configures, maintains, and troubleshoots a wide range of programs used throughout dental offices
  • Troubleshoots x-ray imaging equipment
  • Performs hardware/software updates to existing computer equipment
  • Manages image and set-up of new workstations and laptop computers
  • Troubleshoots printer problems
  • Manages basic repairs of returned equipment
  • Resolves connection problems with offices and internet providers

Customer Service

  • Builds and maintains positive working relationships with co-workers and employees at all levels of the organization
  • Provides the highest level of customer service to all levels of the organization

Other duties

  • Performs any and all related duties as assigned by manager



•Associate’s Degree or two (2) years equivalent experience providing support for networks, servers, desktop systems, and communications devices using current technologies and software.

•Knowledge of basic principles and practices of information technology

•Experience with personal computers, including hardware and software

•Computer proficiency in all Microsoft applications

•Strong interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations

•Ability to communicate effectively with internal and external customers

•Analytical skills

•Ability to travel on a limited basis to local offices

What We’ll Offer You

  • Unparalleled support to grow your career
  • Remote work days
  • A culture that celebrates success and diversity
  • Benefits and perks for you, your family and even your pets!
  • Medical, Dental, Vision, 401K and paid time off for full-time positions

Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

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