Smile Brands, a three-time Glassdoor Best Place to Work, is seeking an Insurance Billing & Collections Specialist to join our team! The ideal candidate will have experience in a fast-paced, customer service environment and have excellent communication skills. The primary goal of the Insurance Collector is to insure the successful and timely collections of all dental service insurance claims. This position will require constant contact with insurance company representatives and patients. We are looking for enthusiastic, team oriented professionals with excellent work ethic and that have the will to succeed?
•Insure all dental billings / collection letters are prepared and mailed according to the set schedule
•Monitor collections activity for timely payment from all revenue sources using various computer reports
•Work with any patient, responsible party or insurance company representative who has questions concerning account activity
•Ensure that questions are answered completely and timely with accurate information and to the individual’s satisfaction
•Follow-up on any overdue accounts using designated procedures as appropriate, including comprehensive computer documentation
• Contact insurance company representatives by telephone as needed
•Assist co-workers whenever the opportunity arises
•Research account to determine reason balance remains unpaid
•Make financial arrangements
•Collections, billing and tracing experience, preferably in dental
•QSI knowledge a plus
•Excellent communication skills, both written & verbal
•Computer skills including: Excel, Word, Outlook, 10 Key-by touch
•Experience with healthcare insurance programs A+
•Detail oriented with the ability to follow through on assignments until completed
•Excellent customer services skills to facilitate patient payments and financial situations that arise
What We’ll Offer You
Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.
DISCLAIMER: Please be aware of suspicious recruiting emails and text messages scams that attempt to collect your personal information. You will never be asked for your driver license or Social Security number during an online interview. Additionally, we do not attempt to collect money, gift cards or request you to purchase.