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Manager of Revenue Cycle - Full-Time In San Antonio, TX

Smile Brands Inc.

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This position is responsible for supervising and coordinating all post claim submission activities within the Revenue Cycle organization of the Company. The Revenue Cycle Manager coordinates with business office, customer service center, appropriate corporate and line of business managers, and front-line customer service employees to implement process improvements and ensure continuous improvement in post claim submission revenue cycle process. Monitors the Company's revenue collection performance and processes, makes recommendations for policy and procedure enhancements to improve financial performance, and insuring consistency in the application and enforcement of credit and collection policies to minimize revenue adjustments. Work with Director of Revenue Cycle Management to identify process improvement opportunities and manage the implementation of standard processes across the organization. Develop training and documentation materials to be used in new business processes across the organization. This role will aide in growing the revenue cycle team efficiency and proficiency to meet the increasing demand for quality and customer service.

Essential Duties and Responsibilities:

•Benchmarks industry-wide performance, incorporates "best practices" into internal operations, and implements new technologies to improve revenue collection performance.

•Acts as Team Leader who provides oversight, direction and leadership to team members on a daily basis.

•Works with team members to develop individual development plans and conducts annual performance evaluations. Makes recommendations for staffing and promotions.

•Assists in managing software implementation projects for the revenue cycle team and their customers

•Develop, maintain and deliver training programs; maintain standard operating policy and procedures in support of the revenue cycle

•Coordinate project activities; collaborating with project team members, develop measurable goals and monitor progress toward achievement.

•Work with Director and VP on developing various tracing and claim follow up strategies.

•Recommends and implements innovations and improvements that maximize cash flow by increasing recovery rate on outstanding claims and decreasing cost per claim.

•Reviews and communicates operational performance to team members. Develops and maintains metrics associated with revenue cycle improvement process.

•Identifies gaps between desired and actual performance and makes recommendations to improve flow of revenue cycle.

•Assists in the development, implementation, communication, and coordination of revenue cycle policies and procedures throughout the organization, and insuring understanding, consistent application, and compliance.

•Advises and makes recommendations to senior management, line supervisors, and business office/call center personnel as to appropriate actions related to revenue collection issues.

•Participate in workflow re-engineering to maximize cash flow by increasing recovery rate on outstanding claims and decreasing cost per claim in an effort to minimize corporate costs and increase efficiencies.

•Collects and provides statistical data and analyses to senior management relative to Company performance in key service areas.

•Manages, leads, and supports continuous improvement of operating practices and procedures to insure effectiveness and efficiency.

•Interacts on a daily basis with various internal/external customers relating to the revenue collection processes.

•Performs other duties as needed or as directed by Manager.


What We Need From You

  • Bachelor’s degree, or minimum of 5 years equivalent experience
  • Minimum of 3 years leadership experience
  • Ability to solve practical problems, synthesizes complex or diverse information; Collect and research data; Use intuition and experience to complement data; Design work flows and procedures
  • Ability to identifies and resolve problems in a timely manner; Gather and analyzes information skillfully; Develop alternative solutions; Work well in group problem solving situations; ability to determine the root cause of internal and external issues.
  • Maintains confidentiality; Remains open to others' ideas; able to maintain productive working relationships with internal and external customers.
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
  • Advanced knowledge of Microsoft Excel, Word, Access and Outlook software, including the ability to create, manipulate, analyze and interpret Excel spreadsheets

What We’ll Offer You

  • Unparalleled support to grow your career
  • A culture that celebrates success and diversity
  • Benefits and perks for you, your family and even your pets!
  • Medical, Dental, Vision, 401K and paid time off for full-time positions

Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

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