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Job Details

Patient Service Representative - Full-Time In Irvine, CA

Smile Brands Inc.

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Overview

The primary function of the Patient Service Representative is to effectively respond to inbound prospective patient calls, provide excellence in customer service. Maximize new patient and recall opportunities by cross selling and up-selling family appointments and orthodontic screenings to every prospective and returning patient call. Make contact with patients to book new and recurring appointments.

Essential Duties and Responsibilities

● Respond to incoming calls, schedule new and recall appointments

● Handle inbound calls with the goal of increasing business, customer satisfaction, and customer retention

● Answer general questions from patients

● Maintain a directory of office locations, hours, and doctor history

● Cancel and reschedule appointments as necessary

● Follow up with patients on scheduled and/or missed appointments

● Explain financing options and discounts to potential cash patient.

● Must identify payer type to appropriately obtain insurance benefits to check eligibly and office assignment.

● Field patient concerns and elevate to Call Center Management for appropriate follow through.

Responsibilities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A comprehensive benefits package is offered for full-time positions, which includes: Medical, Dental, Vision,

Life Insurance, Employee Assistance Program, 401(k), paid vacation, sick time, holiday pay, and employee perks &

discounts.

Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

DISCLAIMER: Please be aware of suspicious recruiting emails and text messages scams that attempt to collect your personal information. You will never be asked for your driver license or Social Security number during an online interview. Additionally, we do not attempt to collect money, gift cards or request you to purchase.

(CA Only) Smile Brands and its subsidiaries comply with all Federal, State, County & City requirements related to COVID-19 vaccination and testing mandates. This position must provide proof of full vaccination status or adhere to weekly testing upon acceptance of an offer of employment. Failure to comply will result in the Company rescinding its offer of employment. Full vaccination status represents two-dose inoculation (Pfizer or Moderna) or a single-dose vaccine (Johnson & Johnson).

(OR, WA, Denver County and Los Angeles County) Smile Brands and its subsidiaries comply with all Federal, State, County & City requirements related to COVID-19 vaccination mandates. This position must provide proof of full vaccination status upon acceptance of an offer of employment or a religious or medical exemption to be reviewed. Failure to comply will result in the Company rescinding its offer of employment. Full vaccination status represents two-dose inoculation (Pfizer or Moderna) or a single-dose vaccine (Johnson & Johnson).


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