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Patient Service Representative - Full-Time In Roseville, CA

A+ Dental Care


Salary: $17 to $21 per Hour
Do you love to smile and provide great customer service? Then a position as a Patient Service Representative is the position for you! Smile Brands, a Glassdoor Top 50 Best Place to Work, is seeking a high energy, professional to work in our fast growing call center. This position is responsible for effectively responding to inbound New and Current Patient calls for Smile Brands Inc.’s affiliated offices and schedule first time and returning patient checkup appointments. Representatives will schedule callers and their family while providing excellent in customer service. Responsibilities include but are not limited to responding to new and current patient inquiries, handle patient concerns, reschedule requests. Essential Duties and Responsibilities
  • Respond to inbound calls and online WEB appt requests to schedule appointments with the goal of securing an appointment for each prospect while creating a great customer experience
  • Answer general questions 
  • Utilize knowledge tools to understand accepted insurance, office hours, scheduling guidelines and dentist details
  • Explain dental discount plans to potential cash patient
  • Must identify payer type to appropriately obtain insurance benefits to check status eligibility and office assignment.
  • Cancel and reschedule appointments as necessary
  • Follow up with patients that miss appointments
  • Field patient concerns and escalate to Call Center Management for appropriate follow up
  • Meet or exceed department performance targets to include; meeting average calls handled for the month, productivity goals, Quality Assurance expectations, maintain a strong and call to booked conversion and call to show conversion
  • Other duties as assigned


What we need from you


  • High School Diploma or GED
  • 2 years of customer service experience preferred 
  • Knowledge in Microsoft Word and Excel
  • Computer literate and confident learning new software systems
  • Ability to type 35 WPM or greater
  • Ability to multitask and strong organizational skills
  • Team oriented 
  • Professional and confidential work ethics, strong attendance and positive attitude
  • Experience working in a fast paced call center work environment preferred 
  • Call Center / Admin experience in Healthcare, Dental or Insurance preferred  


What We’ll Offer You


  • Salary: $17.00 / hour 
  • Attractive monthly bonus plan based on performance
  • A culture that celebrates success and diversity
  • Benefits and perks for you, your family and even your pets!
  • Medical, Dental, Vision, and paid time off for full-time positions
  • Remote Opportunity must be located in: TX, CA, WA, OR, IL, NC, MI, AZ, UT, CO or FL


Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.