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Patient Services Team Lead (Remote) - Full-Time In Irvine, CA

Smile Brands Inc.

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Smile Brands, a three-time Glassdoor Best Place to Work, is seeking a Patient Service Specialist to join our team! We are seeking a highly motivated team member to join our department. The ideal candidate will have experience in a fast-paced, customer service environment and have excellent communication skills.

Duties & Responsibilities but not limited to:

  • Promote company culture by providing excellent customer service: interact with customers, teams, field staff, etc.
  • Handle escalated customer concerns with quick and reasonable decisions to defuse the situation, while follow proper procedures and approvals
  • Provide active training and feedback resulting in professional and performance development of the staff.
  • Conduct outbound and inbound calls
  • Understand and explain patient account status and activity.
  • Meeting daily expectations to ensure goals and business needs are met
  • Negotiate and secure payments from customers in an effort to resolve and prevent past due balances.
  • Assist management with business improvement and development, as needed.

    What’s It Like to Work at Smile Brands?

    We believe in building a happy, harmonious work environment where you love what you do—and our culture supports that. You’ll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options both locally and nationally.


    • Negotiation/sales skills and customer service focused
    • Basic computer knowledge
    • Able to handle a high volume of inbound or outbound calls
    • Has proven experience of successfully leading a team

    What we’ll offer you:
    • Unparalleled support to grow your career
    • A culture that celebrates success and diversity
    • Benefits and perks for you, your family and even your pets!
    • Medical, Dental, Vision, 401K and paid time off for full-time positions

    Smile Brands Inc. and all relevant Affiliates are Equal Opportunity Employers. We are proud to celebrate diversity and provide an inclusive workplace for all employees.

    DISCLAIMER: Please be aware of suspicious recruiting emails and text messages scams that attempt to collect your personal information. You will never be asked for your driver license or Social Security number during an online interview. Additionally, we do not attempt to collect money, gift cards or request you to purchase.

    Apply Now