Covid-19 Resources

This page was developed to help all Smile Brands affiliated providers, staff and support resources keep abreast of company policies and tools surrounding operations during the COVID-19 outbreak. It contains resources to support patient care and employee welfare and includes links to the primary health organizations. This information is updated daily and changes will be announced in the COVID-19 Briefing.

LINKS UPDATED FREQUENTLY, REFRESH THE PAGE TO MAKE SURE YOU ARE VIEWING THE LATEST VERSION

Enhanced Safety Protocols

PATIENT SAFETY GUIDELINES PATIENT PRE-SCREENING PROTOCOL

Office Resources

SAFETY PROTOCOL DOOR SIGN COUNTER CARD ORTHO EMERGENCIES

PATIENT SAFETY HANDOUT (Eng) PATIENT SAFETY HANDOUT (Spanish) CALL ROUTING/VM SCRIPTS

PATIENT SCREENING FORM PATIENT SCREENING FORM (Spanish) ESSENTIAL SERVICES LIST

EMERGENCY CARE EMAIL USPS MAIL FORWARDING BAY-AREA DISTANCING PROTOCOL

ON HOLD MESSAGE WATERLINE MAINTENANCE PPE Surcharge Scripts

#DentalSAFETY Campaign

ER & URGENT CARE FLYER

Bright Now Dental

PATIENT CONSENT FORM

English Patient Consent Form

Spanish Patient Consent Form

BANNER ARTWORK

Bright Now Dental

N95 MASK VIDEOS

Putting on N95 Mask

Taking Off N95 Mask

DENTAL ER VIDEOS

Dental ER- Bright Now Dental Video

Dental ER – Monarch Dental Video

Dental ER- Castle Dental Video

VOICEMAIL INSTRUCTIONS

Voicemail Instructions

Voicemail ID and Passwords

Office Voicemail Scripts

Safety Videos

Front Desk PPE Demo

Office Closure Resources

CLOSURE CHECKLIST DOOR SIGN

EQUIPMENT SHUTDOWN GUIDE

Employee Resources

RESOURCE GUIDE STATE UNEMPLOYMENT RESOURCES SUPPLEMENTAL RESOURCE GUIDE

401K GUIDANCE EMPLOYEE FAQs TIME-OFF REQUEST TUTORIAL

External Resources

ADA GUIDANCE DOC American Dental Association (ADA) Centers for Disease Control (CDC)

World Health Organization (WHO) www.flattenthecurve.com Troeltzsch Brothers Study

Patient Research Texas Board Guidelines Infectious Diseases Society Report

British Dental Society Report BCG DSO Survey HPI Reopening Webinar

HPI Reopening Webinar Video HPI Reopening Webinar PDF Dental Inspection Checklist

Not finding the answer to your questions? Email WeCare@smilebrands.com and we will make every effort to help.